Privacy Policy

Intro

At Miel Al-Hayat, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our website or services.

1. Information We Collect

We may collect the following types of personal information when you use our website or services:

  • Personal Identifiable Information (PII): Your name, email address, phone number, billing/shipping address, and payment information when you place an order or register an account.
  • Non-Personal Information: Browser type, IP address, device information, and browsing behavior on our site.
  • Cookies: We use cookies to enhance your experience, remember preferences, and provide personalized content.

2. How We Use Your Information​

The personal data we collect is used for the following purposes:​

  • Order Processing: To process your orders, manage payments, and arrange delivery.
  • Customer Support: To respond to your inquiries, requests, and support tickets.
  • Marketing: With your consent, we may send promotional emails or offers based on your preferences.
  • Website Improvement: To analyze user behavior and improve our website functionality and user experience.
  • Legal Compliance: To comply with legal obligations, such as tax regulations or fraud prevention.

3. Sharing Your Information​

We do not sell or trade your personal information. However, we may share it in the following circumstances:

  • Third-Party Service Providers: To trusted partners such as payment processors, delivery services, or website hosting providers, who assist us in operating our business.
  • Legal Requirements: If required by law or to protect the rights and safety of Miel Al-Hayat, its customers, or the public.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, secure servers, and restricted access to your data.

5. Your Rights

You have the right to:

  • Access Your Data: Request a copy of the personal information we hold about you.
  • Correct Your Data: Update or correct any inaccurate information.
  • Delete Your Data: Request that we delete your personal information, subject to legal obligations.
  • Withdraw Consent: Opt-out of marketing communications or revoke any consent provided.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Track website usage and performance.
  • Customize your experience.
  • Analyze visitor behavior.

You can adjust your cookie settings in your browser at any time, but some features of our website may not function properly without cookies.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies before sharing your personal information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review the policy periodically to stay informed about how we are protecting your data.