Delivery Policy

Delivery Information

At Miel Al-Hayat, we strive to deliver our premium honey products quickly and efficiently. Please review our delivery policy for more information on shipping times and costs.

  • Dubai Deliveries: Orders are delivered within 1-2 working days.
  • Other Emirates: Orders are delivered within 2-3 working days.
  • International Deliveries: Delivery times vary by location, with an estimated delivery window of 7-14 business days.
  • Orders placed before 5 pm will be processed the same day. Orders placed after 5 pm will be processed on the next business day.

Delivery Charges

  • Dubai: Free delivery on orders above AED 150. A delivery fee of AED 20 applies for orders below this amount.
  • Other Emirates: Free delivery on orders above AED 200. A delivery fee of AED 30 applies for orders below this amount.
  • International: Shipping fees are calculated based on the destination and will be displayed at checkout.

Rules & Restrictions:

If your returned item is collected by a courier, the refund will be issued to the original payment method and will appear in your account based on the next billing cycle after the returned product is received and approved. Any free or discounted items received as part of a promotional offer must also be returned. If the product does not fully meet our return policy, a restocking fee may apply.

  • All UAE deliveries are handled by our Miel Al-Hayat delivery team.
  • International deliveries are fulfilled via our trusted courier partners.
  • A signature is required upon delivery to ensure safe receipt of your honey products.
  • We are not liable for delays caused by incorrect or incomplete delivery information. Please ensure your address and contact details are accurate when placing your order.

Holiday and Peak Season Deliveries:​

During busy periods like holidays or promotional events, deliveries may take longer than usual. We will inform you if your order is likely to experience any delays.

Tracking Your Order:

Once your order is dispatched, you will receive a confirmation email with tracking details so you can follow the progress of your delivery.

Delivery Address Confirmation:

To ensure smooth delivery, we may contact you to confirm the delivery address. Please provide a valid local phone number during checkout to facilitate this process.