Terms and Conditions

Important

All credit/debit card details and personally identifiable information will NOT be stored, sold, shared, rented, or leased to any third parties. Miel Al-Hayat will ensure your personal data is handled with the utmost confidentiality and in compliance with the laws of the UAE.

2. Compliance with Regulations

Miel Al-Hayat will NOT deal with or provide any services or products to any OFAC (Office of Foreign Assets Control) sanctioned countries, as per UAE law.

3. Acknowledgement of Order

Once an order is placed on our website, you will receive an email acknowledgment containing your order details. This acknowledgment does not constitute acceptance of your order. Miel Al-Hayat reserves the right to conduct anti-fraud and security checks before processing your order.

4. Confirmation of Order

Upon successful security verification, your order will be confirmed via email. This Confirmation of Order signifies the acceptance of your purchase and indicates a binding sales contract.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, secure servers, and restricted access to your data.

5. Registration

To access certain features on our website, you may need to register and provide true, accurate, and complete information. Please notify us promptly of any changes to your registration details. Your account credentials must be kept secure, and you must immediately inform Miel Al-Hayat of any unauthorized access or misuse of your account.

6. Eligibility to Purchase

To place orders, you must provide valid personal and payment details. By submitting payment information, you confirm its accuracy and your authorization to use it. Miel Al-Hayat reserves the right to conduct credit and anti-fraud checks as necessary.

You can adjust your cookie settings in your browser at any time, but some features of our website may not function properly without cookies.

7. Payment Methods

We accept payments online via Visa, MasterCard and American Express credit/debit cards in AED (or other agreed currencies). Payments are securely processed through a third-party payment provider.

8. Refund and Cancellation Policy

Refunds will be issued only through the original mode of payment.

9. Products and Services

  • Certain products may be available exclusively online and may have limited quantities.
  • Product descriptions and prices are subject to change without notice.
  • Colors and images are displayed as accurately as possible but may vary depending on your device.
  • We reserve the right to limit product quantities or discontinue products without prior notice.

10. Minors

Individuals under the age of 18 are prohibited from registering on the website or conducting transactions.

11. Law and Jurisdiction

Contracts and disputes related to purchases on our website are governed by UAE law. The courts of the UAE have jurisdiction over such matters.

12. General Provisions

  • Miel Al-Hayat reserves the right to modify the website or these terms without notice.
  • Use of the website following any updates indicates agreement to the updated terms.
  • Customers are advised to retain a copy of transaction records and review our policies for reference.

If you have any questions or concerns, feel free to contact us at info@mielalhayat.ae.